Terms & Conditions, Refund, Shipping & Warranty Policy

1. General Terms

2. Products

Multi-Tech Services supplies, but is not limited to:

• Digital Software Licences
• Second-Hand Computer Hardware
• Computer Components
• IT Equipment
• Accessories
• IT Related Services

All second-hand products are tested before being offered for sale unless otherwise stated.

3. Payment

Full payment must be received before any order is processed or shipped.

Payment clearance is required before dispatch.

Ownership of goods remains with Multi-Tech Services until payment has been received in full.

4. Digital Software Licence Policy

Digital software licence purchases are considered final.

Due to the nature of digital products, software licences, activation keys and digital downloads are non-refundable.

Once a digital licence has been supplied, there is no reliable method of determining whether the licence has already been viewed, copied or used.

If you experience problems activating your software licence:

• Submit a support request through our Contact page.
• Our technical team will investigate the issue.
• Where we determine that the licence supplied is faulty or invalid, we will provide a replacement licence.

Refunds will not be issued for digital licences unless required by applicable South African law.

5. Second-Hand Equipment Refund Policy

We want every customer to be satisfied with their purchase.

If you believe your second-hand item qualifies for a return:

• The buyer is responsible for returning the item to Multi-Tech Services.
• Return shipping costs are for the buyer's account unless otherwise required by law.
• The item must be returned in the same condition in which it was supplied.
• The item will be inspected upon arrival.

A refund will only be considered if:

• The product has not been physically damaged.
• There are no signs of misuse or abuse.
• The product has not been altered or tampered with.
• All accessories originally supplied are returned.

If the inspection is successful:

• Multi-Tech Services will contact the customer.
• A refund will be processed.

All approved refunds are subject to a 10% handling and administration fee, except where such a fee is prohibited by applicable law.

Refunds will be processed using the original payment method where possible.

6. Shipping Policy

Multi-Tech Services ships throughout South Africa.

Unless otherwise agreed in writing:

• Economy shipping will be used for all deliveries.
• Orders are only shipped after payment has reflected and cleared in our bank account.
• Shipping timeframes are estimates and are not guaranteed.
• Risk in the goods passes to the customer upon delivery by the courier.
• Should special shipping arrangements be required, these must be agreed upon before payment.

7. Warranty Policy

Second-Hand Equipment Warranty

Unless otherwise stated, all qualifying second-hand hardware sold by Multi-Tech Services includes a 6-month Carry-In Warranty.

This warranty covers manufacturing or hardware faults that occur during normal use.

The warranty does not cover:

• Physical damage
• Liquid damage
• Power surge or lightning damage
• Misuse or abuse
• Incorrect installation
• Software issues
• Virus or malware infections
• Normal wear and tear
• Customer modifications or repairs

Carry-In Warranty

The warranty is strictly a Carry-In Warranty.

The customer is responsible for:

• Returning the item to Multi-Tech Services.
• Paying the cost of shipping or transporting the item to us.

The warranty does not include:

• On-site repairs
• Collection services
• Courier costs to return the item to us

Once the item has been received:

• Our technicians will inspect and test the hardware.
• The customer will be contacted with the inspection findings.

If the issue is covered under warranty, Multi-Tech Services will repair or replace the item where reasonably possible.

If the fault is found to be outside the warranty conditions, the customer will be informed before any chargeable work is carried out.

8. Customer Responsibilities

Customers agree to:

• Provide accurate delivery information.
• Ensure compatibility before purchasing software or hardware.
• Read all product descriptions before placing an order.
• Keep proof of purchase.

9. Limitation of Liability

Multi-Tech Services shall not be liable for:

• Loss of business
• Loss of profits
• Loss of data
• Indirect or consequential damages arising from the use of our products or services.

Customers are responsible for backing up their data before submitting equipment for repair or warranty inspection.

10. Privacy

Customer information is used solely for processing orders, providing support, and complying with legal obligations.

We do not sell customer information to third parties.

11. Contact

For support, warranty claims, or general enquiries, please contact Multi-Tech Services using the Contact page available on our website.

12. Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.